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Category: Comptia

Exam Codes RC0-903
Launch Date July 7, 2016
Eligibility Candidates MUST have:

An active A+ CE certification earned by passing exams from the 800-series or earlier.

Received an email from CompTIA containing a Private Access Code (PAC).

Exam Description The CompTIA A+ Recertification Exam covers these domains:
1.0 Mobile Devices (6% of total)
2.0 Windows Operating Systems (20% of total)
3.0 Other Operating Systems and Technologies (11% of total)
4.0 Troubleshooting (Hardware/Software) (59% of total)
5.0 Operational Procedures (4% of total)

Recertification Exam Objectives Download
Number of Questions 50
Type of Questions Multiple choice questions (single and multiple response)
Length of Test 75 Minutes
Passing Score 700 (on a scale of 900)
Delivery Non-proctored Pearson IBT
CEU Impact

Only candidates with an active A+ CE certification will receive CEU credit.
Passing the exam will automatically renew your existing A+ CE. Please allow 1-3 days for your record to be updated.

Introduction The CompTIA A+ Recertification Exam is one way for CompTIA A+ certified professionals to keep their A+ certification active. A CompTIA A+ certification earned on or after January 1, 2011 is valid for three years from the date the certification was earned. The certification must be renewed within three years in order for the individual to remain certified. To remain certified, individuals may:
 Re-take (and pass) both of the current certification exams (220-901 and 220-902)
 Participate in continuing education activities
 Take (and pass) the A+ re-certification exam (RC0-903) The CompTIA A+ Recertification Exam RC0-903 bridges the competencies measured by the A+ 800 series (220-801 and 220-802) and the 900 series (220-901 and 220-902). The exam (RC0-903) blueprint includes the objectives new to the 900 series and also assesses the highest weighted competencies that appear on both sets of exams
(i.e., the knowledge and skills rated by SMEs as most relevant for on – the – job performance). NOTE: Availability of RC0-903 is LIMITED TO THOSE who have kept their A+ certification active and have not taken and passed the current 900 series exams.

CompTIA A+ is accredited by ANSI to show compliance with the ISO 17024 Standard and, as such, undergoes regular reviews and updates to the exam objectives. The following CompTIA A+ Recertification RC0-903 exam objectives result from subject matter expert workshops and industry – wide survey results regarding the skills and knowledge required of an entry – level IT technical support
professional.

This examination blueprint includes domain weighting, test objectives, and example content. Example topics and concepts are included to clarify the test objectives and should not be construed as a comprehensive listing of all the content of this examination.
Candidates are encouraged to use this document to guide their studies. The table below lists the domains measured by this examination and the extent to which they are represented. The CompTIA A+
RC0-903 exam is based on these objectives.
QUESTION 1 – (Topic 1)
A user reports that the cursor jumps to random screen locations when typing on a laptop computer. Which of the following devices is MOST likely causing this?

A. The touchpad
B. The mouse wheel
C. The multimedia keys
D. The digitizer

Answer: A


QUESTION 2 – (Topic 1)
Which of the following would need to be enabled on a mobile phone to share its Internet connection with multiple devices simultaneously?

A. NFC
B. Bluetooth
C. Hotspot
D. Tethering

Answer: C


QUESTION 3 – (Topic 1)
A customer asks a technician for a device that has the capability to easily connect a laptop to an external monitor, keyboard, mouse, and charge the battery. Which of the following devices should the technician recommend to the customer?

A. Lightning
B. KVM switch
C. USB 3.0
D. Docking station

Answer: D

 

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Eligibility Candidates MUST have
An active CASP CE certification earned by passing exam CAS-001.
Received an email from CompTIA containing a Private Access Code (PAC).

Exam Description The CASP Recertification Exam covers these domains:
1.0 Enterprise Security (42% of Total)
2.0 Risk Management and Incident Response (11% of Total)
3.0 Research and Analysis (17% of Total)
4.0 Technical Integration of Enterprise Components (30% of Total)

Number of Questions: 40
Type of Questions Multiple choice questions (single and multiple response)
Length of Test: 60 Minutes
Passing Score: Pass/Fail only. No scaled score.
Delivery: Non-proctored Pearson IBT

CEU Impact
Only candidates with an active CASP CE certification will receive CEU credit.
Passing the exam will automatically renew your existing CASP CE. Please allow 1-3 days for your record to be updated.

INTRODUCTION
The CompTIA Advanced Security Practioner (CASP)
Recertification exm is one way for CompTIA certified professionals to keep their CASP certification active. A CASP certification earned on or after January 1st, 2011 is valid for three years from the date the certification was earned. The certification must be renewed within three years in order for the individual to remain certified. To remain certified, individuals may:

Re-take (and pass) the current certification exam (CAS-002)

Participate in continuing education activities

Take (and pass) the CASP recertification exam (RC0-C02)

The CASP Recertification Exam RC0-C02 bridges the competencies measured by the CASP CAS-001 exam and the CAS-002 exam. The exam (RC0-C02) blueprint includes the objectives new to the CAS-002 series and also assesses the highest weighted competencies that appear on the previous (CAS-001)exam (i.e., the knowledge and skills rated by SMEs as most relevant for on-the-job performance).

NOTE: Availability of RC0-C02 is LIMITED TO THOSE who have kept their CASP certification active and have not taken and passed the current CAS-002 series exam.

The CompTIA Advanced Security Practitioner Certification Exam is accredited by ANSI to show compliance with the ISO 17024 Standard and, as such, undergoes regular reviews and updates to the exam objectives.

The following CASP Recertification RC0-C02 exam objectives result from subject matter expert workshops and industry-wide survey results regarding the skills and knowledge required of an advanced-level security professional.

This examination blueprint includes domain weighting, test objectives, and example content. Example topics and concepts are included to clarify the test objectives and should not be construed as a comprehensive listing of all the content of this examination.

Candidates are encouraged to use this document to guide their studies. The table below lists the domains measured by this examination and the extent to which they are CompTIA Advanced Security Practitioner Recertification

QUESTION 1 – (Topic 1)
ABC Corporation has introduced token-based authentication to system administrators due to the risk of password compromise. The tokens have a set of HMAC counter-based codes and are valid until they are used. Which of the following types of authentication mechanisms does this statement describe?

A. TOTP
B. PAP
C. CHAP
D. HOTP

Answer: D

Explanation:
The question states that the HMAC counter-based codes and are valid until they are used. These are “one-time” use codes.
HOTP is an HMAC-based one-time password (OTP) algorithm.
HOTP can be used to authenticate a user in a system via an authentication server. Also, if some more steps are carried out (the server calculates subsequent OTP value and sends/displays it to the user who checks it against subsequent OTP value calculated by his token), the user can also authenticate the validation server.
Both hardware and software tokens are available from various vendors. Hardware tokens implementing OATH HOTP tend to be significantly cheaper than their competitors based on proprietary algorithms. Some products can be used for strong passwords as well as OATH HOTP.
Software tokens are available for (nearly) all major mobile/smartphone platforms.


QUESTION 2 – (Topic 1)
Which of the following technologies prevents an unauthorized HBA from viewing iSCSI target information?

A. Deduplication
B. Data snapshots
C. LUN masking
D. Storage multipaths

Answer: C

Explanation:
A logical unit number (LUN) is a unique identifier that designates individual hard disk devices or grouped devices for address by a protocol associated with a SCSI, iSCSI, Fibre Channel (FC) or similar interface. LUNs are central to the management of block storage arrays shared over a storage area network (SAN).
LUN masking subdivides access to a given port. Then, even if several LUNs are accessed through the same port, the server masks can be set to limit each server’s access to the appropriate LUNs. LUN masking is typically conducted at the host bus adapter (HBA) or switch level.


QUESTION 3 – (Topic 1)
An application present on the majority of an organization’s 1,000 systems is vulnerable to a buffer overflow attack. Which of the following is the MOST comprehensive way to resolve the issue?

A. Deploy custom HIPS signatures to detect and block the attacks.
B. Validate and deploy the appropriate patch.
C. Run the application in terminal services to reduce the threat landscape.
D. Deploy custom NIPS signatures to detect and block the attacks.

Answer: B

Explanation:
If an application has a known issue (such as susceptibility to buffer overflow attacks) and a patch is released to resolve the specific issue, then the best solution is always to deploy the patch.
A buffer overflow occurs when a program or process tries to store more data in a buffer (temporary data storage area) than it was intended to hold. Since buffers are created to contain a finite amount of data, the extra information – which has to go somewhere – can overflow into adjacent buffers, corrupting or overwriting the valid data held in them.
Although it may occur accidentally through programming error, buffer overflow is an increasingly common type of security attack on data integrity. In buffer overflow attacks, the extra data may contain codes designed to trigger specific actions, in effect sending new instructions to the attacked computer that could, for example, damage the user’s files, change data, or disclose confidential information. Buffer overflow attacks are said to have
arisen because the C programming language supplied the framework, and poor programming practices supplied the vulnerability.


QUESTION 4 – (Topic 1)
A process allows a LUN to be available to some hosts and unavailable to others. Which of the following causes such a process to become vulnerable?

A. LUN masking
B. Data injection
C. Data fragmentation
D. Moving the HBA

Answer: D


QUESTION 5– (Topic 1)
select id, firstname, lastname from authors
User input= firstname= Hack;man
lastname=Johnson
Which of the following types of attacks is the user attempting?

A. XML injection
B. Command injection
C. Cross-site scripting
D. SQL injection

Answer: D

Explanation:
The code in the question is SQL code. The attack is a SQL injection attack.
SQL injection is a code injection technique, used to attack data-driven applications, in which malicious SQL statements are inserted into an entry field for execution (e.g. to dump the database contents to the attacker). SQL injection must exploit a security vulnerability in
an application’s software, for example, when user input is either incorrectly filtered for string literal escape characters embedded in SQL statements or user input is not strongly typed
and unexpectedly executed. SQL injection is mostly known as an attack vector for websites but can be used to attack any type of SQL database.

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Eligibility Candidates MUST have:
An active Network+ CE certification earned by passing exam N10-005 or earlier.
Received an email from CompTIA containing a Private Access Code (PAC).

Exam Description
The CompTIA Network+ Recertification Exam covers these domains:

1.0 Network Architecture (17% of total)
2.0 Network Operations (15% of total)
3.0 Network Security (20% of total)
4.0 Troubleshooting (28% of total)
5.0 Industry standards, practices, and network theory (20% of total)

Number of Questions 45
Type of Questions Multiple choice questions (single and multiple response)
Length of Test 75 Minutes
Passing Score 7​20 (on a scale of 100-900)

Only candidates with an active Network+ CE certification will receive CEU credit.
Passing the exam will automatically renew your existing Network+ CE. Please allow 1-3 days for your record to be updated.

INTRODUCTION
The  CompTIA Network

Re certification  Exam is one way for CompTIA certified professionals to keep their Network+ certification active. A CompTIA Network+ certification earned on or after January 1st, 2011 is valid for three years from the date the certification was earned. The certification must be renewed within three years in order for the individual to remain certified. To remain certified, individuals may:

Re-take (and pass) the current certification exam (N10-006)
Participate in continuing education activities

Take (and pass) the Network+ recertification exam (RC0-N06)

The CompTIA Network+ Recertification Exam RC0-N06 bridges the competencies measured by the Network+ N10-005 series and the N10-006 series. The exam (RC0-N06) blueprint includes the objectives new to the N10-006 series and also assesses the highest weighted competencies that appear on the exam (i.e., the knowledge and skills rated by SMEs as most relevant for on-the-job -performance).

NOTE: Availability of RC0-N06 is LIMITED TO THOSE who have kept their Network+ certification active and have not taken and passed the current N10-006 series exam.
CompTIA Network+ is accredited by ANSI to show compliance with the ISO 17024 Standard and, as such, undergoes regular reviews and updates to the exam objectives. The following CompTIA Network+ Recertification RC0-N06 exam objectives result from subject matter expert workshops and industry-wide survey results regarding the skills and knowledge required of an entry-level IT technical support professional.

This examination blueprint includes domain weighting, test objectives, and example content. Example topics and concepts are included to clarify the test objectives and should not be construed as a
comprehensive listing of all the content of this examination.

Candidates are encouraged to use this document to guide their studies. The table below lists the domains measured by this examination and the extent to which they are represented. The CompTIA Network+ RC0-N06 exam is based on these objectives
QUESTION 1 – (Topic 1)
A technician, Joe, needs to troubleshoot a recently installed NIC. He decides to ping the local loopback address. Which of the following is a valid IPv4 loopback address?

A. 10.0.0.1
B. 127.0.0.1
C. 172.16.1.1
D. 192.168.1.1

Answer: B

Explanation:
The loopback address is a special IP address that is designated for the software loopback interface of a computer. The loopback interface has no hardware associated with it, and it
is not physically connected to a network. The loopback address causes any messages sent to it to be returned to the sending system. The loopback address allows client software to communicate with server software on the same computer. Users specify the loopback address which willpoint back to the computer’s TCP/IP network configuration.
In IPv4, the loopback address is 127.0.0.1.
In IPv6, the loopback address is 0:0:0:0:0:0:0:1, more commonly notated as follows. ::1


QUESTION 2 – (Topic 1)
A technician needs to set aside addresses in a DHCP pool so that certain servers always receive the same address. Which of the following should be configured?

A. Leases
B. Helper addresses
C. Scopes
D. Reservations

Answer: D

Explanation:
A reservation is used in DHCP to ensure that a computer always receives the same IP address. To create a reservation, you need to know the hardware MAC address ofthe network interface card that should receive the IP address.
For example, if Server1 has MAC address of 00:A1:FB:12:45:4C and that computer should always get 192.168.0.7 as its IP address, you can map the MAC address of Server1 with the IP address to configure reservation.


QUESTION 3 – (Topic 1)
A technician, Joe, has been tasked with assigning two IP addresses to WAN interfaces on connected routers. In order to conserve address space, which of the following subnet masks should Joe use for this subnet?

A. /24
B. /32
C. /28
D. /29
E. /30

Answer: E

Explanation:
An IPv4 addressconsists bits. The first x number of bits in the address is the network address and the remaining bits are used for the host addresses. The subnet mask defines how many bits form the network address and from that, we can calculate how many bits are used for the host addresses.
In this question, the /30 subnet mask dictates that the first 30 bits of the IP address are used for network addressing and the remaining 2 bits are used for host addressing. The formula to calculate the number of hosts in a subnet is 2n – 2. The “n” in the host’s formula represents the number of bits used for host addressing. If we apply the formula (22 – 2), a /30 subnet mask will provide 2 IP addresses.


QUESTION 4 – (Topic 1)
Which of the following is MOST likely to use an RJ-11 connector to connect a computer to an ISP using a POTS line?

A. Multilayer switch
B. Access point
C. Analog modem
D. DOCSIS modem

Answer: C

Explanation:
Before ADSL broadband connections became the standard for Internet connections, computers used analog modems to connect to the Internet. By today’s standards, analog modems are very slow typically offering a maximum bandwidth Kbps.
An analog modem (modulator/demodulator) converts (modulates) a digital signal from a computerto an analog signal to be transmitted over a standard (POTS) phone line. The modem then converts (demodulates) the incoming analog signal to digital data to be used by the computer.
An analog modem uses an RJ-11 connector to connect to a phone line (POTS)in the same way a phone does.


QUESTION 5 – (Topic 1)
A host has been assigned the address 169.254.0.1. This is an example of which of the following address types?

A. APIPA
B. MAC
C. Static
D. Public

Answer: A

Explanation:
APIPA stands for Automatic Private IP Addressing and is a feature of Windows operating systems. When a client computer is configured to use automatic addressing (DHCP), APIPA assigns a class B IP address from 169.254.0.0 to 169.254.255.255 to the client when a DHCP server is unavailable.
When a client computer configured to use DHCP boots up, it first looks for a DHCP server to provide the client with IP address and subnet mask. If the client is unable to contact a DHCP server, it uses APIPA to automatically configure itself with an IP address from a range that has been reserved especially for Microsoft. The client also configures itself with a default class Bsubnet mask .255.0.0. The client will use the self-configured IP address until a DHCP server becomes available.


QUESTION 6 – (Topic 1)
A network engineer needs to set up a topology that will not fail if there is an outage on a single piece of the topology. However, the computers need to wait to talk on the network to avoid congestions. Which of the following topologies would the engineer implement?

A. Star
B. Bus
C. Ring
D. Mesh

Answer: C

Explanation:
Token Ring networks are quite rare today. Token Ring networks use the ring topology. Despite being called a Ring topology, the ring is logical and the physical network structure often forms a ‘star’ topology with all computers on the network connecting to a central multistation access unit (MAU). The MAU implements the logical ring by transmitting signals to each node in turn and waiting for the node to send them back before it transmits to the next node. Therefore, although the cables are physically connected in a star, the data path takes the form of a ring. If any computer or network cable fails in a token ring network, the remainder of the network remains functional. The MAU has the intelligence to isolate the failed segment.
To ensure that the computers need to wait to talk on the network to avoid congestions, a Token Ring network uses a ‘token’. The token continually passes around the network until a computer needs to send data. The computer then takes the token and transmits the data beforereleasing the token. Only a computer in possession of the token can transmit data onto the network.

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Maximum of 95 questions

Multiple choice questions (single and multiple response), and drag and drops

90 Minutes

At least 12 months of cumulative project management experience or equivalent education

CompTIA Project+ certifies the knowledge and skills of professionals in project management. Project+ validates the ability to initiate, manage and support a project or business initiative. And it’s not just for IT technicians; Project+ is designed for any individual who wants to validate project management experience.

Overview
Project management skills are needed in almost every field and can separate you from the rest of the workforce. CompTIA Project+ validates project management skills to employers, both inside and outside the IT profession. Even the smallest projects can benefit from project management processes.

Well-run projects save time and ensure continued focus on company goals. The CompTIA Project+ certification validates the communication and business skills you need to lead projects with confidence, complete projects on time and make sure you stay within budget. Learn more from this infographic.

Project+ answers essential business requirements
Companies increasingly require employees to understand project management skills. 15.7 million new project management roles will be added globally across seven project-intensive industries by 2020.1

Project+ opens new career opportunities
Project Management is fourth in specialized skills in IT job postings. It is also the third hottest in demand tech skill with 39% of respondents with hiring plans said they will be seeking people with this skill in the next 12 months.2

CompTIA Project+ is designed for business professionals who coordinate or manage small-to-medium-size projects, inside and outside of IT. The exam certifies the knowledge and skills required to manage the project life cycle, ensure appropriate, communication, manage resources, manage stakeholders, and maintain project documentation.

Training Materials
There’s a wealth of training materials available that match your learning needs and learning style. Whether you are studying on your own, or in a classroom environment, we recommend CompTIA Authorized Quality Curriculum (CAQC) training materials that will help you get ready for your certification exam and pass the test.

QUESTION 1
Which of the following events would MOST likely trigger communications to the largest audience for a given organization?

A. Business continuity response
B. Quality audit
C. Replacement of a subcontractor
D. Completion of a task

Answer: A


QUESTION 2
A team lead informs the project manager that the datacenter will not be accessible when the project needs to be completed
The team lead also indicates that the team member who is assigned to complete the datacenter project is out on medical leave
Which of the following should a project manager update to document this information?

A. A list of realized risks
B. A list of decomposed activities
C. A sequenced list of project tasks
D. A document describing agreed-upon communication methods

Answer: A


QUESTION 3
Which of the following is a characteristic of a matrix organization?

A. Authority lies solely with the project manager.
B. Authority is directed by the project architect.
C. Authority is shared between the project manager and project coordinator.
D. Authority is shared between functional and project managers.

Answer: D


QUESTION 4
When a risk event occurs, which of the following documents is BEST suited for recording and tracking new items corresponding to the risk?

A. Issue log
B. Risk management plan
C. Communications plan
D. Risk register
E. Status report

Answer: C

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Introduction
It’s always a good idea to take stock of your skills, your pay, and your certifications. To that end, following is a review of 15 of the top-paying certifications for 2014. With each certification, you’ll find the average (mean) salary and a brief description.

Based on the 2014 IT Skills and Salary Survey conducted by Global Knowledge and Penton and completed in October 2013, the rankings below are derived from certifications that received the minimum number of responses to be statistically relevant. Certain certifications pay more but are not represented due to their exclusive nature. Examples include Cisco Certified Internetworking Expert (CCIE) and VMware Certified Design Expert (VCDX). This was a nationwide survey, and variations exist based on where you work, years of experience, and company type (government, non profit, etc.).

1. Certified in Risk and Information Systems Control (CRISC) – $118,253
The non-profit group ISACA offers CRISC certification, much in the way that CompTIA manages the A+ and Network+ certifications. Formerly, “ISACA” stood for Information Systems Audit and Control Association, but now they’ve gone acronym only.

The CRISC certification is designed for IT professionals, project managers, and others whose job it is to identify and manage risks through appropriate Information Systems (IS) controls, covering the entire lifecycle, from design to implementation to ongoing maintenance. It measures two primary areas: risk and IS controls. Similar to the IS control lifecycle, the risk area spans the gamut from identification and assessment of the scope and likelihood of a particular risk to monitoring for it and responding to it if/when it occurs.

Since CRISC’s introduction in 2010, more than 17,000 people worldwide have earned this credential, The demand for people with these skills and the relatively small supply of those who have them result in this being the highest salary for any certification on our list this year.

To obtain CRISC certification, you must have at least three years of experience in at least three of the five areas that the certification covers, and you must pass the exam, which is only offered twice a year. This is not a case where you can just take a class and get certified. Achieving CRISC certification requires effort and years of planning.

2. Certified Information Security Manager (CISM) – $114,844

ISACA also created CISM certification. It’s aimed at management more than the IT professional and focuses on security strategy and assessing the systems and policies in place more than it focuses on the person who actually implements those policies using a particular vendor’s platform.

More than 23,000 people have been certified since its introduction in 2002, making it a highly sought after area with a relatively small supply of certified individuals. In addition, the exam is only offered three times a year in one of approximately 240 locations, making taking the exam more of a challenge than many other certification exams. It also requires at least five years of experience in IS, with at least three of those as a security manager. As with CRISC, requirements for CISM certification demand effort and years of planning.

3. Certified Information Systems Auditor (CISA) – $112,040
The third highest-paying certification is also from ISACA; this one is for IS auditors. CISA certification is ISACA’s oldest, dating back to 1978, with more than 106,000 people certified since its inception. CISA certification requires at least five years of experience in IS auditing, control, or security in addition to passing an exam that is only offered three times per year.

The CISA certification is usually obtained by those whose job responsibilities include auditing, monitoring, controlling, and/or assessing IT and/or business systems. It is designed to test the candidate’s ability to manage vulnerabilities, ensure compliance with standards, and propose controls, processes, and updates to a company’s policies to ensure compliance with accepted IT and business standards.

4. Six Sigma Green Belt – $109,165
Six Sigma is a process of analyzing defects (anything outside a customer’s specifications) in a production (manufacturing) process, with a goal of no more than 3.4 defects per million “opportunities” or chances for a defect to occur. The basic idea is to measure defects, analyze why they occurred, and then fix the issue and repeat. There is a process for improving existing processes and a slightly modified version for new processes or major changes. Motorola pioneered the concept in the mid-1980s, and many companies have since followed their examples to improve quality.

This certification is different from the others in this list, as it is not IT specific. Instead, it is primarily focused on manufacturing and producing better quality products.

There is no organization that owns Six Sigma certification per se, so the specific skills and number of levels of mastery vary depending on which organization or certifying company is used. Still, the entry level is typically Green Belt and the progression is to Black Belt and Master Black Belt. Champions are responsible for Six Sigma projects across the entire organization and report to senior management.

5. Project Management Professional (PMP) – $108,525
The PMP certification was created and is administered by the Project Management Institute (PMI®), and it is the most recognized project management certification available. There are more than half a million active PMPs in 193 countries worldwide.

The PMP certification exam tests five areas relating to the lifecycle of a project: initiating, planning, executing, monitoring and controlling, and closing. PMP certification is for running any kind of project, and it is not specialized into sub types, such as manufacturing, construction, or IT.

To become certified, individuals must have 35 hours of PMP-related training along with 7,500 hours of project management experience (if they have less than a bachelor’s degree) or 4,500 hours of project management experience with a bachelor’s or higher. PMP certification is another that requires years of planning and effort.

6. Certified Scrum Master – $107,396
Another project management-related certification, Certified Scrum Master is focused on software (application) development.

Scrum is a rugby term; it’s a means for restarting a game after a minor rules violation or after the ball is no longer in play (for example, when it goes out of bounds). In software development, Scrum is a project management process that is designed to act in a similar manner for software (application development) projects in which a customer often changes his or her mind during the development process.

In traditional project management, the request to change something impacts the entire project and must be renegotiated-a time-consuming and potentially expensive way to get the changes incorporated. There is also a single project manager.

In Scrum, however, there is not a single project manager. Instead, the team works together to reach the stated goal. The team should be co-located so members may interact frequently, and it should include representatives from all necessary disciplines (developers, product owners, experts in various areas required by the application, etc.).

Where PMP tries to identify everything up front and plan for a way to get the project completed, Scrum takes the approach that the requirements will change during the project lifecycle and that unexpected issues will arise. Rather than holding up the process, Scrum takes the approach that the problem the application is trying to solve will never be completely defined and understood, so team members must do the best they can with the time and budget available and by quickly adapting to change.

So where does the Scrum Master fit in? Also known as a servant-leader, the Scrum Master has two main duties: to protect the team from outside influences that would impede the project (the servant) and to chair the meetings and encourage the team to continually improve (the leader).

Certified Scrum Master certification was created and is managed by the Scrum Alliance and requires the individual to attend a class taught by a certified Scrum trainer and to pass the associated exam.

7. Citrix Certified Enterprise Engineer (CCEE) – $104,240
The CCEE certification is a legacy certification from Citrix that proves expertise in XenApp 6, XenDesktop 5, and XenServer 6 via the Citrix Certified Administrator (CCS) exams for each, the Citrix Certified Advanced Administrator (CCAA) for XenApp 6, and an engineering (advanced implementation-type) exam around implementing, securing, managing, monitoring, and troubleshooting a complete virtualization solution using Citrix products.

Those certified in this area are encouraged to upgrade their certification to the App and Desktop track instead, which focuses on just XenDesktop, taking one exam to become a Citrix Certified Professional – Apps and Desktops (CCP-AD). At this point though, the CCEE is available as long as the exams are available for the older versions of the products listed.

8. Citrix Certified Administrator (CCA) for Citrix NetScaler – $103,904
The CCA for NetScaler certification has been discontinued for NetScaler 9, and those with a current certification are encouraged to upgrade to the new Citrix Certified Professional – Networking (CCP-N). In any case, those with this certification have the ability to implement, manage, and optimize NetScaler networking performance and optimization, including the ability to support app and desktop solutions. As the Citrix certification program is being overhauled, refer to http://training.citrix.com/cms/index.php/certification/ to view the certifications available, upgrade paths, etc.

9. Certified Ethical Hacker (CEH) – $103,822
The International Council of E-Commerce Consultants (EC-Council) created and manages CEH certification. It is designed to test the candidate’s abilities to prod for holes, weaknesses, and vulnerabilities in a company’s network defenses using techniques and methods that hackers employ. The difference between a hacker and a CEH is that a hacker wants to cause damage, steal information, etc., while the CEH wants to fix the deficiencies found. Given the many attacks, the great volume of personal data at risk, and the legal liabilities possible, the need for CEHs is quite high, hence the salaries offered.

10. ITIL v3 Foundation – $97,682
IT Infrastructure Library (ITIL®) was created by England’s government in the 1980s to standardize IT management. It is a set of best practices for aligning the services IT provides with the needs of the organization. It is broad based, covering everything from availability and capacity management to change and incident management, in addition to application and IT operations management.

It is known as a library because it is composed of a set of books. Over the last 30 years, it has become the most widely used framework for IT management in the world. ITIL standards are owned by AXELOS, a joint venture company created by the Cabinet Office on behalf of Her Majesty’s Government in the United Kingdom and Capita plc, but they have authorized partners who provide education, training, and certification. The governing body defined the certification tiers, but they leave it to the accredited partners to develop the training and certification around that framework.

The Foundation certification is the entry-level one and provides a broad-based understanding of the IT lifecycle and the concepts and terminology surrounding it. Anyone wishing for higher-level certifications must have this level first, thus people may have higher certifications and still list this certification in the survey, which may skew the salary somewhat.

For information on ITIL in general, please refer to http://www.itil-officialsite.com/. Exams for certification are run by ITIL-certified examination institutes as previously mentioned; for a list of them, please refer to http://www.itil-officialsite.com/ExaminationInstitutes/ExamInstitutes.aspx.

11. Citrix Certified Administrator (CCA) for Citrix XenServer – $97,578
The CCA for XenServer certification is available for version 6 and is listed as a legacy certification, but Citrix has yet to announce an upgrade path to their new certification structure. Those with a CCA for Citrix XenServer have the ability to install, configure, administer, maintain, and troubleshoot a XenServer deployment, including Provisioning Services. As the Citrix certification program is being overhauled, refer to http://training.citrix.com/cms/index.php/certification/ to view the certifications available, upgrade paths, etc.

12. ITIL Expert Certification – $96,194
The ITIL Expert certification builds on ITIL Foundation certification (see number 10 above). It is interesting that ITIL Expert pays less on average than ITIL Foundation certification. Again, I suspect the salary results may be somewhat skewed depending on the certifications actually held and the fact that everyone who is ITIL certified must be at least ITIL Foundation certified.

To become an ITIL Expert, you must pass the ITIL Foundation exam as well as the capstone exam, Managing Across the Lifecycle. Along the way, you will earn intermediate certifications of your choosing in any combination of the Lifecycle and Capability tracks. You must earn at least 22 credits, of which Foundation accounts for two and the Managing Across the Lifecycle exam counts for five. The other exams count for three each (in the Intermediate Lifecycle track) or four each (in the Intermediate Capability track) and can be earned in any order and combination, though the official guide suggests six recommended options. The guide is available at http://www.itil-officialsite.com/Qualifications/ITILQualificationScheme.aspx by clicking on the English – ITIL Qualification Scheme Brochure link.

13. Cisco Certified Design Associate (CCDA) – $95,602
Cisco’s certification levels are Entry, Associate, Professional, Expert, and Architect. Those who obtain this Associate-level certification are typically network design engineers, technicians, or support technicians. They are expected to design basic campus-type networks and be familiar with routing and switching, security, voice and video, wireless connectivity, and IP (both v4 and v6). They often work as part of a team with those who have higher-level Cisco certifications.

To achieve CCDA certification, you must have earned one of the following: Cisco Certified Entry Networking Technician (CCENT), the lowest-level certification and the foundation for a career in networking); Cisco Certified Network Associate Routing and Switching (CCNA R&S); or any Cisco Certified Internetwork Expert (CCIE), the highest level of certification at Cisco.
You must also pass a single exam.

14. Microsoft Certified Systems Engineer (MCSE) – $95,276
This certification ranked number 14 with an average salary of $95,505 for those who didn’t list an associated Windows version and $94,922 for those who listed MCSE on Windows 2003, for the weighted average of $95,276 listed above.

The Microsoft Certified Systems Engineer is an old certification and is no longer attainable. It has been replaced by the Microsoft Certified Solutions Expert (yes, also MCSE). The Engineer certification was valid for Windows NT 3.51 – 2003, and the new Expert certification is for Windows 2012. There is an upgrade path if you are currently an MCSA or MCITP on Windows 2008. There is no direct upgrade path from the old MCSE to the new MCSE.

15. Citrix Certified Administrator (CCA) for Citrix XenDesktop – $95,094
The CCA for XenDesktop certification is available for versions 4 (in Chinese and Japanese only) and 5 (in many languages including English). Those with a current certification are encouraged to upgrade to the new Citrix Certified Associate – Apps and Desktops (CCA-AD). In any case, those with this certification have the ability to install, administer, and troubleshoot a XenDesktop deployment, including Provisioning Services and the Desktop Delivery Controller as well as XenServer and XenApp. As the Citrix certification program is being overhauled, refer to http://training.citrix.com/cms/index.php/certification/ to view the certifications available, upgrade paths, etc.

Rounding Out the Top 25

A few popular certifications just missed the Top 15 cut due to a low total number of responses or an average (mean) pay just outside the threshold. Due to their popularity, I have included them for informational purposes.

Certification Average Pay
CISSP: Certified Information Systems Security Professional $114,287

MCSE: Microsoft Certified Systems Engineer 2003 $94,922

RHCSA: Red Hat Certified System Administrator $94,802

VCP-DCV: VMware Certified Professional – Data Center Virtualization $94,515

JNCIA: Juniper Networks Certified Internet Associate $94,492

MCTS: Windows Server 2008 Applications Infrastructure Configuration $91,948

MCITP: Enterprise Administrator $91,280

CCNP: Cisco Certified Network Professional $90,833

WCNA: Wireshark Certified Network Analyst $88,716

CCNA R&S: Cisco Certified Network Associ te Routing and Switching $81,308


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